Degraded Reranking on Queries due to Capacity issues

Incident Report for Vectara Inc

Resolved

This incident has been resolved.

Posted Nov 04, 2026 - 00:09 UTC

Monitoring

We are monitoring the fix, error rates are back to normal.

Posted Nov 03, 2026 - 22:39 UTC

Identified

Queries with default Multilingual Rerankers have increased error rates on some. Cloud provider GPU availability is causing scheduling issues, we are working on resolving capacity.

Posted Nov 03, 2026 - 21:50 UTC

This incident affected: API (Query).